We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide us is of the utmost importance to thee Power Equipment Centre. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at our Power Equipment Centre store location (the Store), or through Power Equipment Centre websites (the Sites). When you provide personal information at our Store, or our Sites you are consenting to the manner in which thee Power Equipment Centre will collect, use, disclose and otherwise manage your personal information, as set out below. This statement applies to our current and prospective consumer customers. We may collect personal information that you provide us when you: Purchase, order, return, exchange or request certain information about our products and services; Request a quote and/or purchase product; Request warranty or product repair services; Contact us by telephone; Visit or register with our Sites or participate in another feature of our Sites, such as a bulletin board; Enter into a contest or sweepstakes or respond to one of our surveys; or Provide us with comments or suggestions. Shopping at our Store: When you purchase products and services at our Store, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings. When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud. Telephone Contact: When you call us by telephone about a product, delivery, service, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future. Other Uses of Personal Information: Our Store uses personal information, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Store, Sites. If you would like to stop receiving such promotional information from us, please see the How to Contact Us section of this Privacy and Security Statement for further instructions on how to register your preferences. Information about Others: At our Store, or on some of the pages on our Sites, you can submit information about other people and compose personalized messages to them. For example, you may be able to order Gift Certificates and send them directly to a friend along with a personalized message composed by you. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. We will not use or disclose any information you provide about someone else for any purpose other than: To ship the order and confirm delivery; To identify or resolve technical problems or customer service issues; As required by law and to comply with a court order or other legal process; To respond to claims that your personalized messages violate the rights of third parties; and To protect the rights or property of thee Power Equipment Centre and its affiliates. Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our Stores, and our Sites and our product and service offerings. Children: Perhaps more important than thee Power Equipment Centres concern for your privacy is our concern for the privacy of children. Due to this, we: Will never encourage children to use our Sites; and We will never market our products or services to children. Disclosure of Personal Information Personal Information Disclosure: Power Equipment Centre will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein. Power Equipment Centre Financial Products: thee Power Equipment Centre uses Service Providers to offer financial products, such as the Power Equipment Centre credit card and equipment loans. We may share personal information about Power Equipment Centre consumers with these Service Providers in order to provide you with tailored information about products and services and special offers. These Service Providers also have their own privacy statement that sets out the manner in which they will collect, use and disclose personal information. We encourage you to review each Service Provider's privacy statement at the time you submit your application for such services. Extended Warranty Services: If you purchase an Extended Warranty Service you will be required to provide information such as your name and address to our warranty Service Provider. While these Service Providers are limited by contract in the way they may use your information to provide the Warranty Services, we encourage you to review the Service Provider's privacy statement at the time you submit your personal information for such services. If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, Canada Post, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery. Sale of Business: thee Power Equipment Centre reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer. Legal: Please note that thee Power Equipment Centre must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you. Access to Personal Information You may request access to the personal information that we have about you. For further instructions on accessing the personal information that thee Power Equipment Centre may have about you, please see the How to Contact Us section of this Privacy and Security Statement. Additional Information about Our Sites Visiting Our Sites: In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites. Cookies: Our Sites use a technology called cookies. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites. Tracer Tags: Our Sites may also use a technology called tracer tags. These may also be referred to as Clear GIFs or Web Beacons. This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors. Third Party Links: Our Sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. Thee Power Equipment Centre provides links to third party websites as a convenience to the user. The inclusion of any link does not imply thee Power Equipment Centres endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information. Security of Personal Information We will maintain the confidentiality of all personal information collected in our Stores, on our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Who We Are Thee Power Equipment Centre is a division of Factory Small Engine Repair Ltd. How to Contact Us We want to assure you that thee Power Equipment Centre is dedicated to protecting your privacy. Please feel free to contact us at any time if: you have any questions or comments about this Privacy and Security Statement, you wish to access and/or correct your personal information, you wish to provide or withdraw your consent for thee Power Equipment Centre to provide you information about products and services and special offers by mail, e-mail, and/or telephone or if you wish us not to share your personal information with our marketing partners. You can contact us by calling us at 1-800-343-0218, faxing us at 1-780-437-3491, e-mailing us at email@example.com or writing us at (please include your e-mail address and phone number with your correspondence along with the information needed to support your request): Power Equipment Centre, 9515-63 Ave, Edmonton, AB T6E 0G2 © 2004 Factory Small Engine Repair Ltd. All Rights Reserved. Power Equipment Centre is a registered trade name of Factory Small Engine Repair Ltd. Last updated: October 2004.